Terms and Conditions

 

• *NOTE: If the pump needs to be fitted with cable, the delivery cost may be higher depending on the length and subsequent weight of the cable; we will always discuss any additional cost with you. Please call us on 01769 575990 for more information on purchasing a pump with cable fitted.

 

Delivery is variable on weight, therefore if you place an order for a large pump, have a special order or the products need to be transported via a pallet, delivery cost will be higher. We will always discuss delivery costs with you before you purchase.

On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages.

Any damages should be advised via e-mail to us within 24 hours of receipt to avoid additional charges.
Please call +44 (0) 01769 575990 for Emergency Delivery prices.

Return deliveries will be subject to additional charges, which we will confirm before processing your order.

There may also be delays whilst we arrange suitable shipment. Customers should note that they will be responsible for all import duties and taxes.

Refunds Policy

If you send your item back to us, we will process the returned item, then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for the purchase within three weeks of our receiving your return.

HOW REFUNDS ARE CALCULATED

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us.

Items returned within the seven-day cooling-off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

a) where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred;
b) where you are returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred;
c) we will refund only standard (airmail) postage charges for items delivered outside the UK.

Privacy Policy

SCL Water Ltd is committed to protecting your privacy on-line. We will treat any personal information (which means data from which you can be identified, including your name, address, e-mail address and the like) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act of 1998. This Privacy Policy sets out the way we deal with personal information.
Your personal information will be held by SCL Water.
Any information obtained via this web site will be held by:
SCL Water,
2 Woodlands Enterprise Centre
Pathfields Business Park
South Molton
Devon
EX36 3BY

We will not provide it to any third parties without your permission unless we are required, by law, to do so.

What personal information do we obtain and how do we obtain it?

When you request a particular service or offering, we ask you to provide the personal information that we require in order to provide the service or offering to you in accordance with our usual operating procedures and quality standards.
SCL Water Ltd does not use ‘cookies’, or other forms of information software, to obtain information from visitors to our sites.

What use do we make of personal information?

We do not sell, trade or rent your information to other parties. Your personal information will be used only for the purposes of communicating with you in relation to our products and services, or for system administration of the web server.

How do we protect your personal information?

We use all reasonable endeavours to protect personal information from loss, misuse or alteration, and have appropriate security measures in place to assist us to do so. Only authorised employees, who are under appropriate confidentiality obligations, will have access to your personal information. However, (where applicable) you will be responsible for, and must take all due care to protect, any user ID or password that we have provided or may, in the future, provide for your use on our web sites.

How can you amend your personal information, or ask us to remove it?

This can be done at any time by e-mailing us at info@sclwater.co.uk or by writing to:
SCL Water
2 Woodlands Enterprise Centre
Pathfields Business Park
South Molton
Devon
EX36 3BY

Terms & Conditions

Unauthorised use of Credit Cards
We have a strict policy of investigating all attempts at ordering from our website by unauthorised persons using stolen credit card numbers. All suspicious orders will be investigated by sophisticated means and if necessary the information will be passed to the relevant government agencies in both this country and the countries involved. We reserve the right to validate all orders and restrict shipping as and when we choose.

Payment Options
Credit/Debit Card Via Secure Server
Credit/Debit Card by Phone -during UK office hours FREEPHONE (+44(0)8000 748132 FROM ABROAD 00 44 1769 575990

Currency
All prices are displayed in GBP (Great Britain Pound).

All items sold are subject to availability.
All offers are subject to stock availability. We will of course notify you immediately if we have run out of any goods you have ordered. We do operate a ‘back-order’ system, and should a part be out of stock, we will advise you with an expected delivery date. Back-orders will automatically be despatched as soon as fresh stocks are available. Please advise us if this will not be satisfactory. Product availability is subject to change without notice.

Orders
We will only process orders where full authorisation of payment has been obtained. We reserve the right to refuse or restrict any purchase.

Guarantees
SCL Water strives to provide 100% customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 30 days of delivery. See refunds policy for further information.

Warranty
All mechanical parts sold by SCL Water are covered by a full 12 month warranty from the date of despatch. This warranty is limited to the value of the part, and does not include fitting costs or failure of related components. In the event of a complaint, please contact us as soon as possible so that we can remedy the situation speedily.

Descriptions
All product descriptions are given in good faith.

Damaged Goods
All goods are carefully packaged before despatch. However, accidents do happen. If your order is damaged on delivery, please contact us immediately. Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address.

Return Procedures of faulty goods
In the highly unlikely event of being sent faulty goods please return the goods with a description of the fault to;
SCL Water
2 Woodlands Enterprise Centre
Pathfields Business Park
South Molton
Devon
EX36 3BY

Where goods have been returned faulty within 14 days after purchase we will provide a full refund including the cost of carriage.
Refunds
See Refunds Policy

Application of VAT
All prices shown are exclusive of VAT (Value Added Tax) unless otherwise stated. Orders sent to counties outside the EU are VAT free. Please note on International shipments that the recipient is responsible for any local import duties and taxes that may be charged.

Order Chasing Enquiries
E-mail info@sclwater.co.uk or telephone Sales on FREEPHONE 08000 748132 FROM ABROAD 00 44 1769 575990 Mon-Fri 9am-6pm

Data Protection
See Privacy Policy

Suggestions and Feedback
We value your opinions of our website and would be glad to receive feedback from you whenever possible. Please e-mail us at info@sclwater.co.uk

Complaints
Should you have any complaints please email us at: info@sclwater.co.ukor telephone us on:   +44 (0) 1769 575990 (Mon-Fri 9am-6pm).We will handle any complaint in a fair, confidential and effective manner within 5 working days. We will keep you informed about the progress and timescale to resolve any dispute. As mentioned we would appreciate our customers thoughts and opinions of our website and customer service so we can improve any aspects of our company for the benefit of our customers.

Applicable Law
These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and SCL Water Limited. Your statutory rights under the law of England and Wales are not affected by these terms and conditions.